Privacy Policy

The purpose of this Privacy Policy (the "Policy") is to outline how we handle your personal data at Cromore Retreat. We adhere to this Policy, together with any disclaimers, to set out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read the following carefully to understand our use of personal data. This Policy relates only to living individuals in relation to personal data relating directly to themselves.

Registered Office:
Cromore Retreat
52 Cromore Road, Portstewart BT55 7PW

1. Types of Information Collected

We retain two types of information:

Personal Data

We collect personal data when you provide it to us directly or via our services. This data may include:

• Your full name, email address, and phone number
• Payment information collected securely through Stripe, including credit card details
• Booking information, such as stay dates and preferences

We use this data to process your booking, communicate with you about your stay, and improve our services. We do not sell, rent, or trade email lists or personal information with any other organisations or businesses.

Website usage data

If you allow analytics cookies, Google Analytics records how you use the site (pages viewed, the site or search that brought you here, browser type, approximate location from your IP address) so we can improve it. If you allow marketing cookies and arrived from a Google ad, we keep Google’s click identifier so that a later booking can be reported back to Google Ads as coming from that ad. Neither runs unless you agree in the cookie banner. See section 4.

We also keep anonymous visit statistics on our own server: the page viewed, the referring website, country and UK nation, device type and any stay dates searched. This uses no cookies, we do not keep your IP address, and it cannot identify you or recognise you on a later visit. We do this under our legitimate interest in running and improving the website, and you can switch it off in Cookie settings. See our Cookie Policy.

2. Uses of Your Personal Data

We use your personal data for the following purposes:

• To fulfil our obligations related to bookings, such as processing payments and managing your stay
• To communicate with you regarding your stay
• To notify you of changes to our services or policies
• To comply with legal obligations

We only process your data for these legitimate business purposes and do not use it for unsolicited marketing.

3. Security and Data Storage

We are committed to protecting the security of your personal data. Our website uses HTTPS encryption, and we use a variety of security measures to prevent unauthorised access to your data. However, please note that no method of transmission over the internet or electronic storage is entirely secure.

Your data may be transferred to and stored on servers outside the European Economic Area (EEA) when using cloud-based services. Although non-EEA countries may not provide the same level of data protection, we take steps to ensure your data is treated securely and in accordance with this Policy.

4. Cookies and similar technologies

We only set cookies that are strictly necessary to take and manage your booking without asking. All other cookies, which are Google Analytics and a Google Ads click identifier, are set only if you choose to allow them in the banner shown on your first visit. “Reject all” is as easy as “Accept all”, nothing is pre-selected, and you can change or withdraw your choice at any time using “Cookie settings” in the footer of every page. We ask again after six months.

A full list of every cookie and browser-storage item we use, who sets it, why, and how long it lasts is in our Cookie Policy. When you make a choice we keep a record of it (a random identifier, the time, what you allowed and which policy version you saw) so that we can demonstrate consent if asked. If you go on to book, that identifier is stored with your booking.

5. Disclosure of Your Information

We do not actively share your personal data. However, we may disclose your data to trusted third-party service providers, each given access only to what its service needs:

• Stripe processes card payments and fraud checks; we never see your full card number.
• Google Analytics receives website usage data, only if you allowed analytics cookies.
• Google Ads receives the booking reference, value and date of bookings that followed a click on one of our ads, matched on Google’s click identifier, together with the consent state you chose in our banner. This is used to measure whether our advertising works. We do not send your name or contact details.
• Google Maps loads on our contact page only if you allowed marketing cookies or asked for the map.
• Vercel hosts the website and, like any web host, processes your IP address to deliver pages and protect the site.
• Our email and SMS providers deliver booking messages to you on our behalf.

We require all of these providers to protect your information according to our standards.

In some instances, we may be required by law to disclose personal information, such as in response to a court order or regulatory requirement.

6. Your Rights

As a data subject, you have the following rights:

• Right to Access: Request access to your personal data.
• Right to Rectification: Correct any inaccurate or incomplete information.
• Right to Erasure: Request deletion of your personal data.
• Right to Object: Object to the processing of your data.
• Right to Restrict Processing: Limit the use of your data in certain circumstances.
• Right to Data Portability: Transfer your data to another organisation.

To exercise these rights, please contact us at info@cromoreretreat.com.

7. Retention of Your Data

We retain personal data as long as necessary for booking management, record-keeping, and compliance with legal obligations. Data may be stored permanently unless you request deletion in accordance with your rights under data protection laws.

8. Changes to this Policy

We may update this Policy from time to time. Any changes will be posted on this page with an updated effective date. By continuing to use our site after such changes, you agree to the updated Policy.

9. Contact Us

If you have any questions, comments, or complaints regarding this Policy and the information we hold, please contact us at info@cromoreretreat.com. All requests will be dealt with promptly and in accordance with applicable data protection laws.